Garage Mitra – Service & Reminder Platform for Local Garages
Built a mobile-first SaaS product for Indian garage owners, achieving 90% faster bill generation, 32% increase in customer retention, and 94% activation rate among non-technical users.
Project Overview
Built a mobile-first SaaS product for Indian garage owners, achieving 90% faster bill generation, 32% increase in customer retention, and 94% activation rate among non-technical users.
Technologies Used
Key Results Achieved
The project delivered exceptional results across multiple metrics, demonstrating the effectiveness of our approach and the value delivered to the client.
Challenges Faced
Every successful project comes with its unique set of challenges. Here are the key obstacles we identified and overcame during this project.
Solutions Implemented
Our team developed innovative solutions to address each challenge, ensuring the project's success and exceeding client expectations.
Project Impact & Success Metrics
The project's success is measured not just by technical achievements, but by the real-world impact it created for our client and their users.
Key Achievements:
- 90% - Faster bill generation (from ~10 minutes to <1 minute)
- 32% - Increase in customer retention due to timely service reminders
- 2-3 hours/week - Time saved per garage by removing manual follow-up and record-keeping
- 94% - Activation rate among first-time users with non-technical backgrounds
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Frequently Asked Questions
Got questions? We've got answers. Find quick solutions to common queries below.
Garage Mitra is a mobile-first SaaS platform designed specifically for Indian garage owners. It helps them manage customer records, generate bills instantly, send automated WhatsApp reminders for service follow-ups, and track vehicle service history, resulting in 90% faster bill generation and 32% increase in customer retention.
Garage Mitra allows garage owners to record bills by simply uploading images without any typing. The system automatically processes the image, generates custom-branded GST-ready bills, and stores them digitally. This reduces bill generation time from ~10 minutes to less than 1 minute.
Garage Mitra sends automated WhatsApp reminders for periodic vehicle services, insurance renewals, and AMC (Annual Maintenance Contract) follow-ups. The platform sent over 7,000 WhatsApp reminders in the first 4 months, helping garage owners maintain better customer relationships.
Yes, Garage Mitra was specifically designed for non-technical users. It achieved a 94% activation rate among first-time users with non-technical backgrounds. The app features multi-language support (Hindi, English, Gujarati) and an intuitive interface that requires no technical expertise.
Garage Mitra is built using React Native for cross-platform mobile apps, Node.js with Express for the backend API, MySQL for data storage, Firebase for authentication and notifications, WhatsApp Cloud API for reminder delivery, Bunny for storage, and hosted on Digital Ocean for reliability.
Garage Mitra saves 2-3 hours per week per garage by eliminating manual follow-up tasks and record-keeping. The automated reminder system and digital record management significantly reduce administrative overhead, allowing garage owners to focus on their core business.
Garage Mitra offers a free trial period of 4 months with 50 WhatsApp reminders included each month. This allows garage owners to experience the full benefits of the platform before committing to a paid subscription.
By sending timely service reminders and maintaining complete service history, Garage Mitra helps garage owners stay connected with their customers. This resulted in a 32% increase in customer retention, as customers receive proactive reminders about upcoming services and maintenance.
Yes, Garage Mitra supports multiple Indian languages including Hindi, English, and Gujarati. This makes it accessible to garage owners across different regions of India, especially in tier 2 and tier 3 cities where local language support is crucial.
Garage Mitra has achieved impressive results: 90% faster bill generation, 32% increase in customer retention, 2,500+ bills generated, 7,000+ WhatsApp reminders sent, 1,200+ vehicles registered, and a 93% satisfaction rate from early adopters in the first 4 months.
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