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Frequently Asked Questions
Got questions? We've got answers. Find quick solutions to common queries below.
A mandatory document that provides borrowers with clear loan details before acceptance, including interest rates, fees, and repayment schedules.
Yes, registration with the CIMS portal is mandatory for all DLAs.
Through CIMS, borrowers can file complaints, and DLAs must maintain a documented complaint resolution process.
RBI's rules are closely aligned with international frameworks in transparency, responsible lending, and borrower protection.
LSPs support digital lending processes, including customer onboarding and loan servicing, under strict contracts with regulated entities.